General Information

This document outlines the terms and conditions for using the services of The Wonder Vet Pet Clinic. By booking an appointment, submitting a biological sample, or authorizing diagnostic testing, you agree to these terms.

Appointments & Punctuality

• Please arrive 5–10 minutes early for your scheduled appointment to allow time for check-in.
• OPD (Out-Patient Department) consultations can vary in duration. We appreciate your patience as we provide the necessary care to each pet.
• This appointment form is intended for non-emergency OPD consultations only.
• Prior notice: Prior appointment is required for all cases except emergencies.
• Being late: If an owner is more than 30 minutes late for the scheduled time, the appointment may be rescheduled.
• Multiple people are prohibited from entering: It is best not to allow more than one owner with the animal inside the laboratory or testing room, so that doctors and technicians can work in peace.

Terms & Conditions for Appointment

• Guardian Communication Policy: For the safety and consistent care of your pet, only the pet's legal guardian (as indicated on this form) is authorized to contact and communicate with The Wonder Vet regarding appointments, treatments, or any other related matter.
• Follow-Up Communication Schedule: Post-appointment follow-up calls with the veterinarian are permitted only during the following designated time windows:
  • Monday to Friday: 8:00 AM – 10:00 AM, 4:00 PM – 6:00 PM, and 8:00 PM – 11:00 PM (Local Time).
• Follow-Up Limitation: To ensure fair access and effective time management, single-pet guardians are limited to one (1) to two (2) complimentary follow-up calls per week. Any additional calls within the same week will be considered an Online Consultation and will be charged as per the clinic's standard consultation fees.

Laboratory, Diagnostic & Pathology Services

These Terms and Conditions govern the diagnostic and pathology services provided by The Wonder Vet (“the Clinic”). By submitting any biological sample or authorizing diagnostic testing, the client or legally authorized agent (“the Client”) agrees to be legally bound by these Terms.

The Clinic maintains an advanced in-house laboratory for routine diagnostic testing. To provide comprehensive veterinary care, specialized diagnostic tests—including but not limited to Polymerase Chain Reaction (PCR), Hormone Analysis, Total/Ionized Calcium, Symmetric Dimethylarginine (SDMA), Vascular Endothelial Growth Factor (VEGF), Histopathology, Biomarker Assays, Enzyme-Linked Immunosorbent Assays (ELISA), specialized microscopic evaluations, and Comprehensive Allergy Profiles—are outsourced to accredited, third-party external reference laboratories.

The Client hereby acknowledges and authorizes that their animal's biological samples may be securely packaged, transported, and processed at these designated external reference facilities.

By submitting an animal or biological sample for diagnostic testing, the Client provides explicit informed consent for all standard sample collection, handling, and processing procedures. For specialized, genetic, or highly invasive diagnostic procedures, the Clinic reserves the right to require additional executed written consent forms prior to the initiation of sample collection.

The Clinic is committed to maintaining the confidentiality of the Client's personal information and the animal's medical records. Relevant client demographics and clinical histories will be disclosed to authorized third-party reference laboratories solely to the extent necessary to ensure accurate test performance and reporting.

Except as required by applicable animal health regulations, public health mandates, or valid legal processes (such as subpoenas or court orders), medical records and personal data will not be disclosed to unauthorized third parties without the Client's prior written authorization.

In the event that a diagnostic test yields a “Critical Value” (defined as a result indicating an imminent, life-threatening condition requiring immediate medical intervention), the Clinic will make reasonable, documented efforts to immediately contact the Client, their designated emergency contact, or the referring veterinarian.

The generation of a diagnostic report does not constitute active medical intervention. If an animal is experiencing acute or life-threatening symptoms, the Client must seek immediate emergency veterinary treatment and not rely solely on the receipt or timing of a laboratory report.

Estimated Turnaround Times (TAT) provided by the Clinic are guidelines and do not constitute legal guarantees. TAT for outsourced and specialized testing is inherently subject to the operational schedules, logistics, and processing times of external reference facilities.

The Clinic shall not be held liable for delayed results caused by transportation or courier contingencies, technical re-runs, equipment calibration, or external lab processing delays. The Clinic will make reasonable efforts to communicate any substantial delays to the Client.

Diagnostic accuracy depends heavily on specimen integrity. If a collected sample is deemed unviable due to natural degradation, lipemia, hemolysis, clotting, or is of Quantity Not Sufficient (QNS), the laboratory reserves the right to reject the specimen and request a fresh sample collection.

In such instances, the fresh sample collection and re-testing will be performed at no additional diagnostic test charge to the Client, provided the underlying degradation was not caused by Client delay or non-compliance with pre-test instructions.

Cancellations and Emergencies

• Cancellations must be communicated to the clinic at least 24 hours prior to the scheduled appointment time.
• For any pet emergencies, please call us immediately and proceed to the nearest emergency veterinary clinic. Do not use this form for critical situations.

Payment Policy

• All fees for services are due at the time services are rendered.
• For appointments booked online, a non-refundable booking fee is required to confirm your slot. This fee will be adjusted against your final bill.
• We accept cash, credit/debit cards, and online payment methods.

Owner Consent and Responsibility

• By signing the appointment form, you confirm that you are the legal owner or authorized agent for the pet(s).
• You give your full consent to The Wonder Vet Pet Clinic to provide medical treatment, diagnostic tests, and/or surgical interventions as deemed necessary by our veterinary professionals.
• You acknowledge that you understand the associated risks and potential consequences of veterinary care, as per government regulations.
• You agree to be responsible for all payment terms and associated fees for the services provided.

Liability

The Wonder Vet Pet Clinic and its staff will not be held liable for any unforeseen complications that may arise during or after treatment, provided that all standard care procedures were followed.

We reserve the right to update these terms and conditions at any time. Please review them periodically.